Refund & cancellation Policy

REFUND & CANCELLATION POLICY

At 3S Lift, we strive to ensure customer satisfaction. Please read our Refund and Cancellation Policy carefully to understand your rights and responsibilities.

1. ORDER CANCELLATION

Orders can be cancelled only before they are processed or shipped.

  • If you wish to cancel your order, please contact us immediately at Service@3ssamericas.com
  • Once the order has been shipped, cancellation is no longer possible.
  • In such cases, you may refer to our return policy after receiving the product.

2. RETURNS

We accept returns under the following conditions:

  • The return request must be made within 7 days of delivery.
  • The item must be unused, undamaged, and in its original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

3. NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Used or damaged items
  • Items without original packaging
  • Final sale or clearance items (if applicable)
  • Customized or personalized products

4. REFUNDS

Once we receive and inspect your returned item:

  • If approved, your refund will be processed within 5–10 business days
  • The refund will be issued to your original payment method
  • Shipping charges (if any) are non-refundable

5. LATE OR MISSING REFUNDS

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card company (it may take some time before your refund is officially posted)
  • Contact your bank for processing delays

If you still have not received your refund, please contact us at Service@3ssamericas.com

6. EXCHANGES

We replace items only if they are:

  • Defective
  • Damaged during delivery

To request an exchange, contact us with proof (images/videos) at Service@3ssamericas.com

7. SHIPPING FOR RETURNS

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping costs are non-refundable
  • We recommend using a trackable shipping method

8. CONTACT US

For any questions related to refunds and cancellations, please contact us: Service@3ssamericas.com